Guest Service Associate – Food & Beverage Service Job at Novotel Kolkata (Accor Hotels)
Job Description
Summary
Novotel Kolkata – Hotel & Residences, part of the prestigious Accor Hotels Group, is hiring a Guest Service Associate (Food & Beverage Service) in Kolkata, India. This is an excellent opportunity for hospitality professionals who are passionate about food & beverage service, guest satisfaction, and premium dining experiences. The role offers global exposure, world-class training, and a chance to grow your career within one of the world’s leading hotel brands.
Job Details at a Glance
| Job Title | Guest Service Associate – Food & Beverage Service |
|---|---|
| Location | Novotel Kolkata – Hotel & Residences, Kolkata, India |
| Department | Food & Beverage |
| Job Type | Full-Time, Permanent |
| Employer | Accor Hotels – Novotel Kolkata |
| Reference ID | REF70071J |
| Experience Level | Entry-level / 1–3 years (preferred) |
| Shift | Rotational shifts |
| Tools/Skills Required | Guest service, communication, F&B operations, hospitality standards |
Key Responsibilities
As a Guest Service Associate – Food & Beverage at Novotel Kolkata, you will:
- Deliver professional and attentive food & beverage service to all guests.
- Welcome and greet guests according to Accor service standards.
- Ensure guest satisfaction by providing prompt, courteous, and personalized service.
- Handle guest requests, feedback, and complaints professionally.
- Maintain high standards of cleanliness, presentation, and hygiene in service areas.
- Support colleagues and contribute to team goals for seamless restaurant operations.
- Uphold hotel values by reporting any issues that may affect guest experience or operations to management.
Skills & Qualifications
- Prior experience in hospitality or food & beverage service preferred.
- Strong communication and interpersonal skills.
- Ability to work effectively in a fast-paced, guest-focused environment.
- Positive attitude, professionalism, and passion for guest service.
- Flexibility to work rotational shifts, weekends, and holidays.
- Diploma/Degree in Hospitality Management (preferred but not mandatory).
Why Join Accor & Novotel Kolkata?
- Employee benefit card offering discounted stays at Accor hotels worldwide.
- Access to Accor’s learning and development programs to build your career.
- Opportunities to grow within Novotel Kolkata and across Accor’s global network.
- Inclusive workplace with a focus on diversity, equity, and inclusion.
- Contribute to meaningful CSR and sustainability initiatives (ESG focus).
Apply Now
If you’re enthusiastic about creating memorable dining experiences and want to grow your career in hospitality, apply today for the role of Guest Service Associate – Food & Beverage Service at Novotel Kolkata (Accor Hotels).