Reservations Executive – Raffles Udaipur | Accor Careers
Job Description
Summary
Accor Hotels is hiring a Reservations Executive at Raffles Udaipur, India. This is a fantastic opportunity to join one of the world’s most prestigious luxury hotel brands. As part of the reservations team, you’ll play a key role in managing bookings, maximizing occupancy rates, and ensuring seamless guest experiences. This position is perfect for hospitality professionals with strong customer service, organizational, and reservation system skills. Located on a stunning private island in Udaipur, Raffles Udaipur offers a unique workplace environment with career growth opportunities in luxury hospitality.
Job Details at a Glance
| Position | Reservations Executive |
|---|---|
| Company | Accor Hotels – Raffles Udaipur |
| Location | Udaipur, India |
| Job Type | Full-Time, Permanent |
| Department | Sales & Marketing |
| Shift | Flexible, including weekends & holidays |
| Experience | Previous reservations experience (hospitality preferred) |
| Education | Bachelor’s in Hospitality/Business (preferred) |
| Tools | Opera Cloud, RESAweb, Microsoft Office Suite |
| Reference ID | REF79380G |
Key Responsibilities
- Manage individual and group hotel reservations efficiently using reservation systems.
- Maintain strong relationships with travel agents, clients, and internal teams.
- Provide professional customer service via phone, email, and in-person.
- Implement selling strategies to maximize occupancy and revenue.
- Generate and share confirmations, rooming lists, and related documents.
- Coordinate with departments to ensure smooth guest stays.
- Handle reservation changes, cancellations, and releases.
- Stay updated on hotel promotions, packages, and pricing strategies.
- Resolve customer queries and complaints promptly.
- Contribute to continuous improvement of reservations processes.
Required Skills & Qualifications
- Previous experience in a reservations role within hospitality.
- Strong communication and interpersonal skills.
- Detail-oriented with excellent organizational ability.
- Knowledge of hotel reservation systems (Opera Cloud and RESAweb preferred).
- Ability to multitask and thrive in a fast-paced environment.
- Customer-focused mindset with problem-solving skills.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Analytical ability to interpret booking trends.
- Flexibility for variable shifts, weekends, and holidays.
- Bachelor’s degree in Hospitality or Business (preferred).
- Fluency in English; additional languages a plus.
Why Join Accor at Raffles Udaipur?
- Work with one of the world’s leading luxury hospitality brands.
- Exclusive Heartist Benefits and professional development programs.
- A chance to build your career in a stunning luxury property on a private island.
- Inclusive culture promoting diversity, respect, and growth opportunities.
Apply Now
Take the next step in your hospitality career. Apply today for the Reservations Executive job at Raffles Udaipur, Accor Hotels and be part of a world-class luxury brand.