Duty Manager | ibis Chennai Sipcot | Accor Hotels Careers
Job Description
Summary
ibis Chennai Sipcot, part of the global Accor Hotels group, is hiring a Duty Manager to oversee daily hotel operations and ensure seamless guest experiences. As the Manager on Duty, you will coordinate with all departments, handle guest concerns, supervise frontline staff, and maintain service standards. This role offers a dynamic opportunity to grow your hospitality career in Chennai, India, with one of the world’s leading hotel brands. If you are an experienced hotel operations professional with strong leadership and problem-solving skills, this position is designed for you.
Job Details at a Glance
| Position | Duty Manager |
|---|---|
| Company | ibis Chennai Sipcot (Accor Hotels) |
| Location | Chennai, India |
| Job Type | Full-Time, Permanent |
| Department | Rooms / Front Office |
| Shift | Flexible / Rotational |
| Experience Required | Minimum 2 years in a similar role |
| Education | Diploma or Degree in Tourism / Hospitality Management |
| Languages | Proficiency in English (spoken & written) |
| Reports To | Hotel Management |
Key Responsibilities
- Act as Manager on Duty and oversee hotel operations during assigned shifts.
- Handle and resolve guest complaints and feedback professionally.
- Coordinate with Front Office, Housekeeping, F&B, Security, and Engineering to ensure smooth functioning.
- Monitor room availability, overbooking, check-ins, and check-outs to maintain service flow.
- Ensure guest satisfaction by providing personalized service aligned with ibis standards.
- Support and enforce safety, emergency, and security procedures.
- Supervise frontline colleagues, offering guidance and support when required.
- Review daily reports, handovers, and incident logs for accuracy and completeness.
- Maintain a strong presence in guest areas, assisting both staff and visitors.
- Report major incidents or service challenges to senior hotel management.
Qualifications & Skills
- Education: Diploma or Bachelor’s degree in Tourism or Hospitality Management.
- Experience: At least 2 years in a Duty Manager, Guest Relations, or Front Office leadership role.
- Languages: Excellent English proficiency; additional languages are an advantage.
- Skills:
- Strong leadership and decision-making abilities.
- Excellent communication and conflict-resolution skills.
- Ability to work under pressure in a fast-paced hotel environment.
- Knowledge of hotel operations and service standards.
Why Join Accor Hotels at ibis Chennai Sipcot?
- Work with a worldwide hospitality leader with over 5,500 hotels across 110+ countries.
- Be part of a culture that values diversity, inclusion, and employee development.
- Access to global career opportunities and professional growth.
- Competitive salary, employee benefits, and a supportive team environment.
- A chance to shape the guest experience at one of Chennai’s most recognized hotels.
Apply Now
Take the next step in your hospitality career with ibis Chennai Sipcot – Accor Hotels.
👉 Apply directly on the official Accor Careers page