Bell Captain Job at Raffles Udaipur | Accor Careers India
Job Description
Summary
Accor Hotels is hiring a Bell Captain at Raffles Udaipur, India. This is a full-time, permanent position in the luxury hospitality segment. As a Bell Captain at Raffles (Accor Group), you will oversee the bell desk operations, ensure smooth baggage handling, manage guest arrivals and departures, and deliver exceptional guest experiences in one of India’s most prestigious luxury resorts. If you have prior experience in guest services, strong communication skills, and a passion for hospitality, this is your opportunity to grow your career with Accor, a global leader in luxury and lifestyle hospitality.
Job Details at a Glance
| Job Title | Bell Captain |
|---|---|
| Company | Accor Hotels – Raffles Udaipur |
| Location | Udaipur, Rajasthan, India |
| Job Type | Full-Time, Permanent |
| Department | Rooms Division (Front Office / Guest Services) |
| Experience Level | Minimum 1 year relevant hotel experience |
| Education | Hospitality background preferred |
| Shift | Flexible / Rotational |
| Reference Code | REF36444T |
Key Responsibilities
As a Bell Captain at Raffles Udaipur, you will:
- Oversee daily bell desk operations ensuring organization and efficiency.
- Manage guest baggage handling for arrivals and departures.
- Supervise and delegate bell staff for luggage pickup and delivery.
- Maintain close coordination with reception, cashier, and other departments.
- Record all baggage movements and update luggage registers.
- Handle guest requests and follow up to ensure complete satisfaction.
- Monitor loaned items and ensure collection before check-out.
- Organize group arrivals and ensure adequate staffing.
- Ensure smooth shuttle bus service and airport transfers.
- Greet and welcome guests warmly, especially VIP and returning guests.
- Assist in guest room orientation, luggage storage, and deliveries.
- Maintain cleanliness and readiness of lobby, bell desk, and equipment.
- Support security by scanning guest luggage and reporting suspicious items.
- Distribute newspapers, couriers, and letters accurately.
- Communicate guest requests to managers and ensure prompt service.
- Enforce safety and hotel security procedures at all times.
Skills & Qualifications
Required:
- Minimum 1 year of relevant hotel or guest services experience.
- Knowledge of hotel fire and security procedures.
- Strong communication and guest interaction skills.
- Ability to lead, delegate, and manage bell staff.
- Professional appearance and customer service focus.
Preferred:
- Background in luxury hospitality.
- Local knowledge of Udaipur to assist guests with guidance.
Why Join Accor?
At Accor Hotels, we believe in creating meaningful careers in hospitality. As part of our global network, you will benefit from:
- Career growth opportunities across Accor’s worldwide properties.
- Access to training programs through Accor Academy.
- Employee benefit card with exclusive worldwide hotel discounts.
- A supportive, inclusive, and diverse workplace culture.
- Opportunity to work with passionate hospitality professionals in a world-class environment.
Apply Now
Join the prestigious team at Raffles Udaipur, part of Accor Hotels, and take the next step in your hospitality career. Apply today and become part of a global brand that values excellence, service, and growth.