Guest Service Associate – F&B Service | Novotel Chennai Sipcot (Accor Hotels)
Job Description
Summary
Novotel Chennai Sipcot, part of the Accor Hotels Group, is hiring a Guest Service Associate – Food & Beverage (F&B) Service in Chennai. This is an exciting opportunity to join a world-class hospitality brand and deliver exceptional dining experiences to guests. As a Guest Service Associate in F&B, you will handle guest interactions, ensure smooth dining operations, and contribute to the hotel’s reputation for outstanding customer service. Perfect for individuals passionate about hospitality, guest relations, and restaurant service, this role offers growth opportunities within Accor’s global network.
Job Details at a Glance
| Job Title | Guest Service Associate – F&B Service (Accor Hotels) |
|---|---|
| Location | Novotel Chennai Sipcot, Chennai, India |
| Hotel Brand | Novotel (Managed by Accor Hotels) |
| Employment Type | Full-Time, Permanent |
| Department | Food & Beverage |
| Shift Type | Flexible shifts, including weekends & holidays |
| Experience Required | 1–2 years in food & beverage / hospitality service (Preferred) |
| Key Tools/Systems | POS (Point-of-Sale) System |
| Job Reference ID | REF80027E |
Key Responsibilities
As a Guest Service Associate – F&B Service at Accor Hotels (Novotel Chennai Sipcot), you will:
- Greet and seat guests, provide menus, and explain specials.
- Take accurate food and beverage orders using the POS system.
- Serve meals and drinks promptly and professionally.
- Handle guest requests, inquiries, and concerns with care.
- Ensure dining areas remain clean, organized, and well-presented.
- Process payments and manage cash/credit transactions.
- Work with kitchen staff to ensure timely and accurate service.
- Set up and break down dining areas for smooth operations.
- Follow food safety and hygiene guidelines at all times.
- Assist in training new F&B service team members.
- Stay updated on menu changes, promotions, and hotel events.
Required Skills
- Strong knowledge of food & beverage service standards.
- Excellent customer service and interpersonal skills.
- High energy, enthusiasm, and teamwork mindset.
- Ability to multitask in a fast-paced environment.
- Proficiency in POS systems and basic math skills.
- Physical stamina to stand and walk for extended hours.
- Effective communication in English (additional languages preferred).
- Problem-solving and conflict-resolution skills.
Qualifications
- High school diploma or equivalent (hospitality degree preferred).
- Prior experience in F&B service or hospitality industry (1–2 years preferred).
- Flexibility to work different shifts, weekends, and holidays.
Why Join Accor?
At Accor Hotels, we create opportunities for growth and meaningful careers:
- Be part of a global hospitality leader.
- Access to training and professional development programs.
- Work in a diverse, inclusive, and supportive culture.
- Career growth opportunities across Accor’s international hotel network.
Apply Now
Take your hospitality career to the next level with Accor – Novotel Chennai Sipcot.
👉 Click here to apply on the official Accor Careers Page