Assistant Manager Guest Service – ibis Pune Viman Nagar | Accor Careers
Job Description
Summary
Accor is seeking an Assistant Manager Guest Service to join the team at ibis Pune Viman Nagar, Pune, India. This full-time, permanent hospitality job is ideal for professionals passionate about delivering world-class guest experiences. As an Assistant Guest Service Manager, you will oversee guest arrivals, departures, rooming, and services while ensuring smooth operations at the front desk and guest service departments.
This role offers the opportunity to enhance your leadership skills, optimize hotel occupancy and guest satisfaction, and grow your career with one of the world’s leading hospitality groups—Accor Hotels.
Job Details at a Glance
| Job Title | Assistant Manager Guest Service |
|---|---|
| Company | Accor – ibis Pune Viman Nagar |
| Location | Viman Nagar, Pune, India |
| Job Type | Full-Time, Permanent |
| Department | Rooms / Guest Services |
| Shift | Flexible (including weekends & holidays) |
| Experience | Previous hotel guest service/front office experience required |
| Education | Degree/Diploma in Hospitality Management preferred |
| Key Skills | Guest service, leadership, communication, problem-solving |
| Benefits | Global career mobility, training programs, employee benefits card |
Key Responsibilities
As an Assistant Manager Guest Service, you will:
- Oversee guest services including check-in, check-out, rooming, food & service requests, and guest inquiries.
- Assist the Guest Service Manager in ensuring smooth day-to-day hotel operations.
- Handle guest complaints professionally and resolve issues promptly.
- Work towards optimizing hotel occupancy and room rates.
- Support and guide the front desk, reservations, and cashiering procedures.
- Ensure proper coordination between all hotel departments for seamless guest experiences.
- Conduct training sessions for the Guest Service team to maintain service excellence.
- Help formulate and implement new guest service procedures to improve departmental performance.
- Stay updated on hotel events, conventions, and VIP arrivals to ensure operational readiness.
Skills & Qualifications
- Proven experience in hotel front office or guest services management.
- Strong knowledge of reception, cashiering, reservations, and outlet services.
- Excellent communication, leadership, and interpersonal skills.
- Ability to handle high-pressure situations and resolve guest concerns effectively.
- Familiarity with hotel operations and guest service systems.
- Hospitality degree/diploma preferred; equivalent experience considered.
- Flexible to work shifts, weekends, and holidays.
Why Join Accor?
At Accor Hotels, you’ll enjoy:
- A supportive and inclusive work environment.
- Employee benefit card with worldwide hotel discounts.
- Learning and development programs through Accor Academies.
- Career mobility across ibis, Novotel, Sofitel, and other Accor brands globally.
- The chance to contribute to meaningful guest experiences every day.
Apply Now
If you’re ready to grow your career in hospitality with Accor at ibis Pune Viman Nagar, apply today and join a world-class brand committed to excellence.