GSA – F&B Service | Mercure Lucknow Gomti Nagar (Accor Hotels)
Job Description
Summary
Start your hospitality career with Mercure Lucknow Gomti Nagar, part of Accor Hotels Group, as a Guest Service Associate (GSA) – Food & Beverage Service. In this exciting role, you will be the face of the hotel’s dining experience, ensuring exceptional guest service, smooth restaurant operations, and professional F&B support. If you are passionate about hospitality, guest satisfaction, and building your career with one of the world’s leading hotel brands, this is the perfect opportunity.
Job Details at a Glance
| Position | GSA – F&B Service |
|---|---|
| Company | Mercure Lucknow Gomti Nagar (Accor Hotels) |
| Location | Lucknow, India |
| Department | Food & Beverage |
| Employment Type | Full-Time, Permanent |
| Experience Required | 1–2 years in Food & Beverage service (preferred) |
| Education | Diploma/Degree in Hotel Management or equivalent |
| Shift | Rotational shifts, including weekends/holidays |
| Key Skills | Guest service, communication, F&B operations, teamwork |
Key Responsibilities
As a GSA – F&B Service at Mercure Lucknow, your role will include:
- Greeting and welcoming guests with warmth and professionalism.
- Providing efficient, courteous, and personalized food and beverage service.
- Handling guest queries, complaints, and requests promptly to ensure satisfaction.
- Coordinating seamlessly with other hotel departments for smooth operations.
- Ensuring restaurant setup is complete, including linen, condiments, and equipment.
- Advising guests on menu specials and taking accurate food & beverage orders.
- Maintaining high standards of hygiene, cleanliness, and service quality.
- Clearing tables quickly and resetting them for new guests.
- Reporting equipment malfunctions, emergencies, or unusual situations to management.
- Supporting the Food & Beverage Executive in daily operations when required.
Required Skills
- Excellent guest interaction and communication skills.
- Knowledge of food & beverage service standards and menu familiarity.
- Ability to handle guest requests and resolve issues with professionalism.
- Strong teamwork and multitasking abilities.
- Attention to detail and commitment to quality service.
Qualifications
- Diploma or Degree in Hotel Management (or equivalent qualification).
- 1–2 years of experience in Food & Beverage service in branded hotels.
Why Work with Accor Hotels?
- Access to Accor Employee Benefit Card with worldwide hotel discounts.
- Career development through Accor’s training and learning programs.
- Opportunities to grow locally and internationally within Accor Hotels.
- A supportive culture that values diversity, inclusion, and sustainability.
Apply Now
Take the next step in your hospitality career with Accor Hotels.
👉 Apply now on the official Accor Careers page
Be part of a global brand where your passion for service creates memorable guest experiences!