Assistant Manager – Butler Services | Fairmont Udaipur Palace (Accor Careers)
Job Description
Summary
Fairmont Udaipur Palace, part of the world-renowned Accor Hotels Group, is seeking an experienced and service-driven Assistant Manager – Butler to join its luxury hospitality team in Udaipur, India. This full-time, permanent role is an opportunity to shape guest experiences at one of India’s most iconic luxury destinations. As Assistant Manager – Butler, you will lead butler operations, mentor staff, and ensure personalized service excellence while supporting the Head Butler in achieving departmental goals. If you’re passionate about luxury hospitality, guest relations, and leadership, this is your chance to advance your career with Fairmont Udaipur Palace.
Job Details at a Glance
| Job Title | Assistant Manager – Butler |
|---|---|
| Company | Fairmont Hotels & Resorts (Accor Group) |
| Location | Fairmont Udaipur Palace, Udaipur, India |
| Department | Rooms / Butler Services |
| Employment Type | Full-Time, Permanent |
| Shift | Flexible (including weekends & holidays) |
| Experience Required | Minimum 2 years in a similar role within luxury hospitality |
| Key Skills | Guest Relations, Butler Operations, Team Leadership, Service Excellence |
| Education | Diploma/Degree in Hospitality or Tourism Management |
| Tools | MS Excel, Word, PowerPoint |
Responsibilities
As Assistant Manager – Butler at Fairmont Udaipur Palace, your key duties include:
- Supervising Butler Supervisors and Butlers across floors, reception, private dining, and hotline.
- Maintaining consistency in service standards and training staff on improvement areas.
- Enhancing guest interaction and driving guest satisfaction metrics.
- Assisting the Head Butler in meeting departmental KPIs.
- Ensuring all suites and guest rooms are prepared prior to arrival.
- Recording and updating guest preferences for personalized service.
- Promoting hotel facilities, services, and offerings to targeted guests.
- Coordinating with other departments (Front Office, Housekeeping, F&B) to ensure seamless service delivery.
- Handling guest complaints effectively and ensuring service recovery.
- Supervising butler pantries, monitoring grooming standards, and ensuring compliance with safety and security policies.
- Staying updated on local events and cultural highlights to enhance guest experiences.
Skills & Qualifications
To thrive in this role, you should bring:
- Diploma or Degree in Hospitality/Tourism Management.
- At least 2 years of relevant experience in luxury butler services or guest relations.
- Excellent communication skills in English (additional languages a plus).
- Strong knowledge of luxury service standards and guest personalization.
- Good computer proficiency (MS Excel, Word, PowerPoint).
- Strong leadership, organizational, and problem-solving skills.
- Ability to work flexible schedules, including weekends and holidays.
Why Join Fairmont & Accor?
- Be part of a prestigious global brand known for luxury hospitality.
- Career growth opportunities across 5,400+ Accor properties worldwide.
- Employee benefits and learning programs tailored to career development.
- Work in a supportive, inclusive, and diverse workplace culture.
- Contribute to Accor’s sustainability and CSR initiatives.
Apply Now
Elevate your hospitality career with Fairmont Udaipur Palace. Join as an Assistant Manager – Butler and be part of a pre-opening team setting new benchmarks in luxury service.