Guest Service Associate – F&B Service | Novotel Mumbai International Airport (Accor Careers)
Job Description
Summary
Accor Hotels is hiring a Guest Service Associate – Food & Beverage Service at Novotel Mumbai International Airport. This full-time hospitality job in Mumbai is perfect for individuals passionate about guest service, restaurant operations, and delivering memorable dining experiences. As part of Accor’s world-renowned Food & Beverage team, you will play a key role in guest satisfaction by handling seating, order taking, service, and event support while ensuring the highest standards of hospitality.
This opportunity offers career growth within Accor, one of the world’s leading hospitality groups, along with training, global mobility, and excellent employee benefits.
Job Details at a Glance
| Position | Guest Service Associate – Food & Beverage Service |
|---|---|
| Company | Accor Hotels – Novotel Mumbai International Airport |
| Location | Mumbai, India |
| Employment Type | Full-Time, Permanent |
| Department | Food & Beverage |
| Experience Level | 0–2 years (experience in F&B service preferred) |
| Shift | Flexible – includes weekends & holidays |
| Key Tools/Systems | Point-of-Sale (POS) systems, MS Office basics |
| Reports To | Food & Beverage Supervisor/Manager |
Responsibilities
As a Guest Service Associate – F&B Service at Accor Novotel Mumbai, you will:
- Greet and seat guests warmly and professionally.
- Take food and beverage orders accurately and deliver efficiently.
- Serve meals and drinks following high presentation standards.
- Anticipate guest needs and provide prompt service.
- Maintain cleanliness and organization of the dining area.
- Coordinate with kitchen staff for timely order delivery.
- Handle cash and credit card transactions with accuracy.
- Assist in setup and breakdown of dining areas for events.
- Provide menu details, specials, and promotional offers.
- Ensure compliance with food safety and hygiene protocols.
- Support team members to create a positive work environment.
Skills Required
To thrive in this role, you should have:
- A strong service-oriented personality with a passion for hospitality.
- Excellent communication and interpersonal skills.
- Ability to multitask in a fast-paced environment.
- Basic knowledge of food & beverage service standards.
- Familiarity with POS systems and basic computer skills.
- Team spirit and problem-solving abilities.
- Physical stamina to stand, walk, and carry trays for extended periods.
Qualifications
- High school diploma or equivalent (Hospitality diploma preferred).
- Previous F&B service experience is an advantage but not mandatory.
- Flexibility to work shifts, weekends, and holidays.
- Positive attitude and commitment to guest satisfaction.
Benefits of Joining Accor
- Employee benefit card with global discounts at Accor properties.
- Career growth and global mobility across 5,500+ hotels worldwide.
- Training and learning programs to enhance your skills.
- A diverse and inclusive workplace that values individuality.
- Opportunities to contribute to Accor’s CSR and sustainability initiatives.
Apply Now
Take the next step in your hospitality career in Mumbai with Accor – Novotel Mumbai International Airport.
Click below to apply directly on the official Accor Careers website: