Front Office Assistant | Le Meridien Dehradun Resort & Spa
Job Description
Summary
Le Meridien Dehradun Resort & Spa is seeking a Front Office Assistant to manage guest check-ins, check-outs, reservations, and inquiries, ensuring a smooth and welcoming guest experience. The ideal candidate has a passion for hospitality, attention to detail, and strong communication skills.
📋 Job Details at a Glance
| Job Title | Front Office Assistant |
|---|---|
| Location | Le Meridien Dehradun Resort & Spa |
| Position Type | Full-Time |
| Job ID | 25148615 |
| Career Area | Rooms & Guest Services Operations |
| Education | High school diploma or G.E.D. equivalent |
| Experience | Minimum 1 year in front office or hospitality role |
| Supervisory Experience | Not required |
| License/Certification | None |
🌟 Key Responsibilities
Guest Services & Reservations
- Process guest check-ins and check-outs, including payments and billing.
- Assign rooms, issue room keys, and confirm reservation details.
- Handle guest inquiries, requests, and complaints professionally.
- Communicate with Housekeeping regarding room readiness.
- Anticipate sold-out situations and arrange alternative accommodations.
- Follow up with guests regarding satisfaction with service and resolution of issues.
Financial & Administrative Duties
- Process all payment types, including cash, checks, debit, and credit.
- Balance cash, check receipts, and prepare deposits per accounting policies.
- Generate and review daily reports (arrivals, departures, special requests).
- Document pertinent information accurately in shift logs or memo books.
Teamwork & Compliance
- Assist management in training and coaching new employees.
- Follow all company policies, procedures, and safety guidelines.
- Maintain professional appearance, confidentiality, and company standards.
- Develop and maintain positive working relationships with colleagues and guests.
Physical Requirements
- Stand, sit, or walk for extended periods.
- Lift, move, carry, push, pull, or place objects up to 10 lbs without assistance.
✅ Preferred Qualifications
- High school diploma or equivalent required.
- Minimum 1 year of experience in front office or guest services.
- Excellent communication and interpersonal skills.
- Strong attention to detail and problem-solving ability.
- Ability to multitask in a fast-paced environment.
- Knowledge of hotel reservations and property management systems is a plus.
🌐 Why Work at Le Meridien Dehradun Resort & Spa?
At Le Meridien, we celebrate cultures, creativity, and memorable guest experiences. Our associates enjoy working in a dynamic, cosmopolitan environment where professional growth, learning, and collaboration are encouraged. Join our global Marriott family and help create authentic, memorable experiences for our guests.
📢 Apply Now
Take the next step in your hospitality career as a Front Office Assistant at Le Meridien Dehradun Resort & Spa.