Front Office Agent – The Ritz-Carlton Pune
Job Description
Summary
Join The Ritz-Carlton Pune as a Front Office Agent and become a key player in delivering world-class luxury hospitality services. This full-time position places you at the forefront of guest experiences, handling check-ins, check-outs, and guest inquiries with grace and professionalism. Ideal for individuals passionate about the hospitality industry, offering growth within Marriott International’s prestigious portfolio. Optimize your career while contributing to an award-winning hotel known for exceptional service and the highest standards of guest satisfaction.
📋 Job Details at a Glance
| Position | Front Office Agent |
|---|---|
| Location | The Ritz-Carlton Pune, Maharashtra, India |
| Position Type | Full-Time |
| Shift | Variable shifts |
| Experience Level | Entry-level |
| Tools Used | Property Management Systems, Cash Register, Phone Systems |
| Job ID | 25149052 |
| Career Area | Rooms & Guest Services Operations |
🌟 Key Responsibilities
- Process guest check-ins: confirm reservations, assign rooms, issue and activate room keys
- Handle multiple payment types: room charges, cash, checks, debit, and credit cards
- Manage check-outs, resolving late and disputed charges
- Record and respond to guest calls, messages, requests, and inquiries
- Coordinate with Housekeeping for room readiness
- Provide parking instructions and dispatch bell or valet staff
- Offer local area directions and property information
- Run daily operational reports and ensure report accuracy
- Perform cashiering tasks: process personal and traveler’s checks, balance cash drawers
- Uphold safety, security, and company policies at all times
- Maintain professional appearance and behavior aligned with The Ritz-Carlton standards
- Anticipate and exceed guest service needs with genuine appreciation and attentiveness
🛠️ Required Skills & Competencies
- Excellent communication skills, both verbal and written
- Strong customer service orientation
- Ability to multitask and resolve issues under pressure
- Basic accounting and cash handling skills
- Knowledge of Property Management Systems (PMS) is a plus
- Strong interpersonal and teamwork abilities
- Attention to detail and problem-solving mindset
🎓 Qualifications
- High School Diploma or G.E.D. equivalent
- No prior work experience required (entry-level position)
- No supervisory experience or certifications necessary
- Passion for hospitality and delivering exceptional guest experiences
🌍 Why Work at The Ritz-Carlton Pune?
As part of the Marriott International family, The Ritz-Carlton Pune offers you a chance to grow your career in luxury hospitality. Learn and exemplify the Gold Standards, including our Employee Promise, Credo, and Service Values. Work in an environment that fosters creativity, thoughtfulness, and compassion while making a lasting impact on guests.
✅ Apply Now
Take the first step toward a rewarding career with The Ritz-Carlton Pune. Click below to apply directly on the official Marriott careers page and start delivering exceptional luxury experiences today.
👉 Apply Now at The Ritz-Carlton Pune Careers