General Manager – W Goa | Hospitality Leadership | Marriott International

Job Description

Overview

We are seeking an accomplished and visionary General Manager (GM) for W Goa, a luxury lifestyle property within the Marriott International portfolio. As the primary strategic business leader, you will lead all aspects of hotel operations, including guest experience, financial performance, sales, employee development, and property positioning. You will serve as a key ambassador of the W brand, delivering innovative luxury experiences and ensuring top-tier service standards in one of India’s most exciting hospitality destinations.

Job Details

Key Responsibilities

Strategic Business Leadership

• Lead property operations, driving strategy execution to maximize guest satisfaction, profitability, and market share.
• Develop and implement innovative business plans aligned with Marriott’s global strategy and W Hotels’ lifestyle brand positioning.
• Identify industry trends, competitive opportunities, and local market dynamics to ensure the hotel remains a market leader.

Financial & Revenue Management

• Collaborate with the Revenue Management team to develop competitive pricing strategies and maximize RevPAR, occupancy, and market share.
• Ensure strict adherence to budget guidelines, delivering strong financial performance and return on investment.
• Analyze business data (market share, financial performance, employee engagement, and guest satisfaction) to inform business decisions.

Sales & Marketing Leadership

• Work closely with the Sales and Marketing team to drive demand, increase direct bookings, and leverage Marriott’s demand engines.
• Identify new business opportunities, pursue leads, and develop strategic alliances in the region.

Talent Development & Organizational Capability

• Lead, mentor, and develop a high-performance Executive Committee and hotel team.
• Establish succession plans, learning opportunities, and clear career pathways for employees.
• Maintain a culture of open communication, employee engagement, and fairness.

Guest Experience & Public Relations

• Set a high standard for guest experience, ensuring the team delivers innovative service that embodies the W brand’s spirit of “Whatever/Whenever.”
• Engage actively with local officials, businesses, and the community to build brand presence.
• Handle high-profile guests and large groups with precision and care.

Compliance & Safety Standards

• Ensure compliance with Marriott brand standards, legal requirements, safety, and operational policies.
• Lead routine and surprise audits to maintain the highest quality of service and safety.

Preferred Qualifications

• Bachelor’s Degree in Business Administration, Hotel & Restaurant Management, or related field.
• 6+ years of progressive leadership experience in hotel operations, with a strong background in financial management, team development, and sales strategy.
• Proven experience as a General Manager at a full-service or luxury property.
• Strong analytical, communication, and strategic leadership skills.
• Willingness to work flexible hours including weekends, holidays, and late nights.

Why Work With Us

• Join a globally recognized brand renowned for innovation and reinvention in luxury hospitality.
• Thrive in a culture that promotes bold ideas, well-being, and personal growth.
• Deliver unforgettable guest experiences in the vibrant and cultural setting of Goa, India.

Apply Now

Take the next step in your hospitality leadership career with W Goa:
Apply at Marriott Careers