Assistant Front Office Manager – JW Marriott Mumbai Sahar
Job Description
Summary
Step into a leadership role in luxury hospitality as an Assistant Front Office Manager at JW Marriott Mumbai Sahar. This role involves supervising front desk, guest services, bell staff, and switchboard operations, ensuring smooth check-in/check-out processes, and delivering world-class guest experiences. Ideal for professionals with experience in hotel front office operations or hospitality management, this position offers career growth, hands-on leadership experience, and the opportunity to work in a premium Marriott luxury property.
Job Details at a Glance
| Job Title | Assistant Front Office Manager |
|---|---|
| Location | JW Marriott Mumbai Sahar, India |
| Position Type | Full Time |
| Experience | 2+ years in guest services/front desk OR relevant degree |
| Education | High School Diploma/GED or 2-year Hospitality/Hotel Management degree |
| Supervisory Experience | Required |
| Career Area | Rooms & Guest Services Operations |
| Job ID | 25149076 |
Key Responsibilities
Front Desk & Guest Services Leadership
- Assist Front Office Manager in daily operations and supervision of front desk, bell/door staff, and switchboard.
- Lead, motivate, and coach team members, ensuring operational efficiency.
- Provide clear communication and maintain a positive, collaborative work environment.
- Ensure recognition and performance feedback for all team members on each shift.
Guest Experience Management
- Monitor guest service quality, striving for continuous improvement.
- Handle guest complaints, disputes, and requests promptly and professionally.
- Serve as a role model in delivering exceptional hospitality and guest relations.
- Implement strategies to maximize guest satisfaction and loyalty.
Operational Oversight & Policy Compliance
- Ensure smooth check-in and check-out processes, accurate billing, and adherence to credit policies.
- Collaborate with the Front Office Manager to achieve departmental goals and maintain service standards.
- Conduct departmental meetings and provide feedback from guest comment cards and satisfaction results.
- Step in as acting Front Office Manager when required, maintaining high service standards.
Training, Coaching & Staff Development
- Support employee growth through coaching, mentoring, and performance guidance.
- Assist in setting departmental goals and action plans to achieve desired outcomes.
- Encourage teamwork, trust, and cooperation among front office staff.
Skills & Qualifications
- High School Diploma/GED required; 2-year degree in Hospitality/Hotel Management preferred.
- Minimum 2 years’ experience in front office operations, guest services, or related hospitality roles.
- Strong leadership, communication, and interpersonal skills.
- Ability to resolve conflicts and improve team performance.
- Commitment to delivering luxury service and exceptional guest experiences.
Why Join JW Marriott Mumbai Sahar
- Work at a premier Marriott luxury property in a vibrant city.
- Lead a dynamic front office team while gaining valuable management experience.
- Develop skills in leadership, guest services, and operational efficiency.
- Be part of a supportive, growth-oriented environment that values associates’ well-being.
Apply Now
Take the next step in your hospitality career as an Assistant Front Office Manager at JW Marriott Mumbai Sahar. Apply directly through the official Marriott careers portal:
Apply Now