Assistant Manager – Learning & Development at The Ritz-Carlton Pune
Job Description
Summary
The Ritz-Carlton Pune is seeking an Assistant Manager – Learning & Development to support employee training and organizational development initiatives. This role focuses on designing, implementing, and evaluating training programs that enhance employee skills, drive service excellence, and align with the property’s business objectives.
Job Details at a Glance
| Job Title | Assistant Manager – Learning & Development |
|---|---|
| Location | The Ritz-Carlton Pune |
| Position Type | Full Time |
| Career Area | Human Resources |
| Education Required | 2-year degree in HR, Hospitality, Business, or related field + certified trainer OR 4-year bachelor’s degree + certified trainer |
| Experience Required | 1 year HR or related experience (if 2-year degree) OR no prior experience required (if 4-year degree) |
| License / Certification | Certified trainer |
Key Responsibilities
Employee Training Program Administration
- Assist in developing and delivering training programs for various topics including customer service, product knowledge, leadership, and company philosophy.
- Promote available training programs and encourage employee participation.
- Observe employees’ service behaviors and provide constructive feedback.
- Ensure ongoing training to help employees meet guest expectations.
Evaluating Training Effectiveness
- Monitor enrollment, attendance, and training participation.
- Assess employee progress and transfer of learning into daily operations.
- Review guest satisfaction data and other performance metrics to identify improvement areas.
- Partner with operational leaders to ensure employees demonstrate technical and leadership competencies.
Training Program Planning & Development
- Conduct needs assessments to identify skill gaps and recommend training solutions.
- Develop and update training methodologies to meet business objectives.
- Ensure training programs incorporate adult learning principles and align with The Ritz-Carlton Gold Standards.
- Facilitate the execution of custom and corporate training programs.
Budget & Resource Management
- Assist in developing and managing the Learning & Development budget.
- Monitor departmental expenditures and ensure alignment with financial goals.
- Utilize resources effectively to deliver high-quality training programs.
Supporting Organizational Goals
- Drive brand values and company philosophy through all training initiatives.
- Contribute to continuous improvement by aligning employee learning with business results.
- Collaborate with managers to ensure employees understand expectations and operational standards.
Preferred Qualifications
- Strong knowledge of learning and development principles.
- Experience in hospitality or luxury service environment preferred.
- Excellent communication, coaching, and facilitation skills.
- Ability to assess performance gaps and implement targeted training solutions.
- Passion for employee growth and engagement in a luxury hotel environment.
Why Join The Ritz-Carlton Pune
- Be part of a world-class luxury hotel with a globally recognized brand.
- Contribute to employee development and service excellence.
- Work with a team committed to delivering exceptional guest experiences.
- Opportunity to grow your career in Learning & Development within Marriott International’s portfolio.
Apply Now
Start your career as Assistant Manager – Learning & Development at The Ritz-Carlton Pune.
👉 Apply on Marriott Careers