Front Desk Manager at Courtyard by Marriott Mumbai International Airport
Job Description
Summary
Join Courtyard by Marriott Mumbai International Airport as a Front Desk Manager and lead the front office team in delivering exceptional guest experiences. This role is perfect for professionals with strong leadership skills, operational expertise, and a passion for hospitality management.
Job Details at a Glance
| Job Title | Front Desk Manager |
|---|---|
| Location | Courtyard by Marriott Mumbai International Airport |
| Position Type | Full Time |
| Career Area | Rooms & Guest Services Operations |
| Education Required | High school diploma or GED (or 2-year degree in Hospitality/Business Management) |
| Experience Required | 0–2 years depending on education level |
| Reports To | Front Office Manager / Director of Rooms |
Key Responsibilities
Guest Services & Front Desk Operations
- Supervise daily operations of front desk, bell/door staff, and switchboard teams.
- Ensure smooth check-in and check-out processes, maximizing guest satisfaction.
- Monitor staffing levels to meet operational, financial, and guest service objectives.
- Handle complaints, resolve conflicts, and maintain high standards of service.
- Oversee front desk shifts, ensuring compliance with all SOPs and property policies.
Team Leadership & Management
- Lead, coach, and mentor front office team members to achieve excellence in service.
- Serve as a role model, demonstrating professionalism and Marriott service standards.
- Maintain open communication and build collaborative relationships with staff.
- Support hiring, orientation, and training of new team members.
- Conduct performance reviews, provide feedback, and guide employee development.
Customer Experience & Satisfaction
- Deliver exceptional guest service by anticipating and addressing needs proactively.
- Empower staff to provide above-and-beyond service for guest satisfaction and retention.
- Observe service behaviors and provide coaching to ensure consistency.
- Collect and act on guest feedback to continuously improve service standards.
Project & Policy Implementation
- Implement customer recognition and service programs.
- Supervise adherence to credit policies and revenue management procedures.
- Ensure fair and consistent enforcement of departmental policies and disciplinary procedures.
- Participate in departmental meetings to communicate front desk goals and expectations.
Skills & Competencies
- Strong leadership, interpersonal, and communication skills.
- Problem-solving and decision-making abilities in a dynamic hotel environment.
- Ability to manage multiple priorities and ensure operational efficiency.
- Knowledge of front office operations, guest service standards, and hotel management systems.
- Coaching and mentoring skills to develop high-performing teams.
Qualifications
- Option 1: High school diploma or GED with 2 years of front office or guest services experience.
- Option 2: 2-year degree in Hotel & Restaurant Management, Hospitality, or Business Administration; no prior experience required.
- Strong ethical standards and commitment to guest satisfaction.
Why Join Courtyard by Marriott Mumbai International Airport
- Lead a dynamic front office team in a premium business-travel hotel environment.
- Work within Marriott International’s global portfolio, with career development and growth opportunities.
- Contribute to a culture of excellence, teamwork, and guest-focused service.
- Be part of a small, ambitious, and supportive team that values learning and innovation.
Apply Now
Advance your career as a Front Desk Manager at Courtyard by Marriott Mumbai International Airport.
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