JW Marriott Mumbai Sahar as an Assistant Manager Front Desk

Job Description

Summary

Advance your hospitality career with JW Marriott Mumbai Sahar as an Assistant Manager Front Desk. This entry-level management role involves leading the front office team, including Bell/Door Staff, Switchboard, and Guest Services, to deliver exceptional guest experiences. Ideal for candidates with a passion for guest services, leadership, and hotel operations, this position offers hands-on management experience in a luxury hotel environment. Join JW Marriott Mumbai Sahar to enhance your skills, grow your career, and be part of a globally recognized hotel brand.

Job Details at a Glance

Key Responsibilities

Leading & Supporting Front Desk Team

• Supervise and guide front desk operations including Bell/Door Staff, Switchboard, and Guest Services.
• Serve as a role model, demonstrating professionalism, honesty, and integrity.
• Coach, mentor, and support staff to meet operational and service standards.
• Manage employee questions, concerns, and daily shift operations.
• Ensure smooth coverage in the absence of Front Desk or Front Office Manager.

Monitoring Guest Services & Front Desk Goals

• Oversee daily operations to meet quality, service, and financial targets.
• Handle guest complaints, disputes, and service recovery efficiently.
• Participate in department meetings and communicate front desk goals clearly.
• Train staff on credit policies, revenue procedures, and customer recognition programs.

Ensuring Exceptional Customer Service

• Provide services that exceed guest expectations and build loyalty.
• Coach staff to understand guest needs and provide solutions proactively.
• Collect guest feedback and use it to improve service performance.
• Empower employees to deliver high-quality customer experiences.

Managing Policies & Projects

• Assist with the implementation of customer recognition and service programs.
• Monitor guest satisfaction results and comment cards to ensure improvement.
• Ensure staff have the necessary supplies, tools, and uniforms.
• Maintain and utilize guest information tracking systems effectively.

Human Resource Support

• Identify training and development needs of front desk staff.
• Provide performance feedback, coaching, and participate in appraisals.
• Participate in employee recognition and development programs.

Additional Responsibilities

• Perform front desk duties as necessary, including check-in/check-out procedures.
• Ensure compliance with loss prevention policies and safety procedures.
• Communicate operational information effectively to executives, peers, and team members.

Skills & Competencies

• Strong leadership and interpersonal communication skills.
• Excellent problem-solving and conflict resolution abilities.
• Ability to motivate and coach a diverse team in a fast-paced environment.
• Knowledge of front desk operations, property management systems, and guest service standards.
• Attention to detail and commitment to high-quality service delivery.

Qualifications

• High school diploma/GED with 2 years of experience in front desk or guest services OR a 2-year degree in Hospitality, Hotel Management, or Business Administration with no experience required.
• Ability to manage multiple tasks and lead a team efficiently.
• Professional appearance and strong ethical standards.

Why Join JW Marriott

• Be part of a world-class luxury hotel brand with global recognition.
• Gain hands-on leadership experience in front desk operations and guest services.
• Work in a diverse, supportive, and collaborative team environment.
• Access opportunities for career growth, training, and development within Marriott International.

Apply Now

Start your career as an Assistant Manager Front Desk at JW Marriott Mumbai Sahar.
👉 Apply on Marriott Careers