Guest Relation Associate at Moxy Mumbai Andheri West, part of Marriott International
Job Description
Summary
Kickstart your career in hospitality as a Guest Relation Associate at Moxy Mumbai Andheri West, part of Marriott International. This role is perfect for energetic, people-focused individuals who thrive in dynamic environments and enjoy delivering exceptional guest experiences. As a Guest Relation Associate, you will manage check-ins and check-outs, handle guest requests, process payments, and provide accurate information about hotel amenities and local attractions. Join a brand that blends playful energy with professional service, and grow your career in the vibrant world of Moxy Hotels.
Job Details at a Glance
| Job Title | Guest Relation Associate |
|---|---|
| Location | Moxy Mumbai Andheri West |
| Position Type | Full Time |
| Career Area | Rooms & Guest Services Operations |
| Experience Required | No prior experience required |
| Education Required | High school diploma or equivalent |
| Supervisory Experience | Not required |
| Certifications / Licenses | None required |
| Shift / Hours | Full shift, standard front desk hours |
| Tools / Equipment | Property management system, POS systems, phones |
Key Responsibilities
Guest Services & Front Desk Operations
- Handle guest check-ins, check-outs, room reservations, requests, changes, and cancellations efficiently.
- Secure payments, verify billing, and manage adjustment vouchers and paid-outs.
- Activate and file room keys and process all guest requests.
- Provide guests with directions, hotel amenities information, and local area highlights.
- Follow up on previous guest requests or issues to ensure complete resolution.
Financial & Administrative Duties
- Count and secure the bank at the beginning and end of each shift.
- Process multiple payment types including cash, card, and vouchers.
- Generate and review daily reports, logs, and cashier closing reports.
- Notify Loss Prevention or Security of any incidents or guest reports of theft.
Customer Experience & Communication
- Welcome and acknowledge all guests according to Moxy standards.
- Anticipate guest needs, provide personalized service, and assist guests with disabilities.
- Communicate clearly and professionally with guests, coworkers, and management.
- Maintain confidentiality of proprietary information and protect company assets.
Teamwork & Compliance
- Develop and maintain positive relationships with team members.
- Support colleagues to achieve department goals and quality standards.
- Follow all safety, security, and company policies.
Skills & Competencies
- Strong interpersonal and communication skills.
- Ability to multitask in a fast-paced environment.
- Customer-focused with a positive, playful attitude.
- Basic numerical and computer skills for handling payments and reports.
- Team-oriented and proactive problem solver.
Qualifications
- High school diploma or G.E.D. equivalent.
- No prior experience required; training will be provided.
- Ability to stand, sit, or walk for long periods.
- Able to lift, push, pull, and carry objects up to 10 pounds.
Why Join Moxy Hotels
- Work in a fun, energetic, and playful hotel environment designed for vibrant guest experiences.
- Become part of the Marriott International family, a global leader in hospitality.
- Collaborate with a diverse, energetic team while building skills and advancing your career.
- Enjoy opportunities for professional development and career growth in guest services.
Apply Now
Start your journey as a Guest Relation Associate at Moxy Mumbai Andheri West.
👉 Apply on Marriott Careers