Assistant Manager – Front Desk | JW Marriott Mumbai Sahar
Job Description
Summary
Step into a leadership role as an Assistant Manager – Front Desk at JW Marriott Mumbai Sahar, part of Marriott International’s luxury portfolio. Lead and assist front desk operations, including guest services, bell staff, and switchboard. Drive guest satisfaction, support team development, and ensure smooth daily operations in a high-end hospitality environment.
📋 Job Details at a Glance
| Job Title | Assistant Manager – Front Desk |
|---|---|
| Location | JW Marriott Mumbai Sahar, Maharashtra, India |
| Position Type | Full Time |
| Career Area | Rooms & Guest Services Operations |
| Experience Required | 2+ years in front desk or guest services OR entry-level with relevant degree |
| Education | High school diploma or GED; OR 2-year degree in Hotel Management, Hospitality, or Business Administration |
| Supervisory Experience | Yes, team leadership preferred |
| License/Certification | Not required |
✅ Key Responsibilities
Front Desk & Guest Services Leadership
- Lead, coach, and mentor front desk team members, bell staff, and switchboard operators.
- Guide daily front desk shift operations and ensure coverage during staff absences.
- Communicate performance expectations and provide feedback to team members.
- Supervise staffing levels to meet guest service and operational needs.
Guest Satisfaction & Service Excellence
- Ensure exceptional customer service and enhance guest satisfaction and retention.
- Handle guest complaints, disputes, and requests professionally.
- Monitor service performance and implement improvements for quality and efficiency.
- Maintain consistent communication with guests for feedback and problem resolution.
Operations & Revenue Management
- Oversee front office financial and administrative responsibilities, including room revenue maximization.
- Train staff on credit policies, daily selling procedures, and operational standards.
- Monitor front desk operations to align with property financial goals.
- Implement customer recognition programs to promote repeat guest loyalty.
Human Resources & Team Development
- Identify developmental needs of employees and provide coaching, mentoring, and training.
- Participate in performance appraisals, recognition programs, and team-building activities.
- Ensure employees have necessary resources, supplies, and uniforms.
Policy & Project Management
- Support implementation of policies, procedures, and service programs.
- Assist in reviewing guest satisfaction results and comment cards.
- Ensure compliance with loss prevention, safety, and operational policies.
🌟 Skills & Competencies
- Strong leadership and interpersonal skills.
- Guest-focused mindset with problem-solving abilities.
- Excellent communication, coaching, and mentoring skills.
- Understanding of front office operations, financial objectives, and hotel revenue management.
🚀 Why Join JW Marriott Mumbai Sahar?
As part of JW Marriott, you’ll join a luxury hospitality brand recognized worldwide for exceptional service and innovative experiences. Work in a collaborative, diverse team while growing your career in a supportive environment that values holistic well-being. Deliver the JW Treatment™ and help create memorable guest experiences.
🎯 Apply Now
Take your career to the next level as an Assistant Manager – Front Desk at JW Marriott Mumbai Sahar.
👉 Apply on Marriott Careers