Guest Relation Associate – Moxy Mumbai Andheri West
Job Description
Summary
Join Moxy Mumbai Andheri West, part of Marriott International, as a Guest Relation Associate. Ensure smooth check-ins/check-outs, handle guest requests efficiently, and deliver exceptional customer service in a fun and energetic environment. Ideal for hospitality professionals who thrive in dynamic, high-energy hotel settings.
📋 Job Details at a Glance
| Job Title | Guest Relation Associate – Moxy Mumbai Andheri West |
|---|---|
| Location | Moxy Mumbai Andheri West, Maharashtra, India |
| Position Type | Full Time |
| Career Area | Rooms & Guest Services Operations |
| Experience Required | 1+ year in guest services or front office roles |
| Supervisory Experience | Not required |
| Education | High school diploma or G.E.D. equivalent |
| License/Certification | Not required |
✅ Key Responsibilities
Guest Services & Front Desk Operations
- Organize and manage all guest check-ins/check-outs and room reservations.
- Process requests, changes, and cancellations efficiently.
- Activate and file room keys; secure payment and verify/adjust billing.
- Supply guests with directions, property information, amenities, and local attractions.
- Follow up on outstanding requests or issues to ensure resolution.
Cash Handling & Reporting
- Complete cashier, closing reports, and daily logs accurately.
- Count and secure bank at the beginning and end of each shift.
- Process payments, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
- Notify Loss Prevention/Security for guest reports of theft.
Teamwork & Company Standards
- Follow all Marriott policies and procedures.
- Ensure professional appearance and maintain confidentiality of proprietary information.
- Foster positive working relationships; support team to achieve shared goals.
- Speak clearly and professionally, answer telephones courteously, and comply with quality standards.
Physical & Operational Duties
- Stand, sit, or walk for extended periods.
- Move, lift, carry, push, pull, and place objects up to 10 pounds.
- Perform other reasonable duties as assigned by supervisors.
🌟 Skills & Competencies
- Front desk operations and guest services expertise.
- Strong communication, problem-solving, and organizational skills.
- Ability to thrive in a fast-paced, playful, and dynamic environment.
- High energy, positive attitude, and commitment to excellent guest experiences.
🚀 Why Join Moxy Mumbai Andheri West?
Moxy Hotels is designed for energetic, playful, and outgoing guests. Be part of a lively team that creates moments of fun while delivering top-tier hospitality. Enjoy a collaborative, vibrant work environment and the opportunity to grow within Marriott International’s global portfolio.
🎯 Apply Now
Kickstart your career as a Guest Relation Associate at Moxy Mumbai Andheri West.
👉 Apply Now at Marriott Careers