🌟 Front Office Executive – Courtyard by Marriott Bengaluru Hebbal
Job Description
Summary
Kickstart your hospitality career as a Front Office Executive at Courtyard by Marriott Bengaluru Hebbal, a premier hotel designed to serve business travelers and leisure guests alike. In this key role, you will manage seamless guest check-ins, process payments, handle inquiries, and provide exceptional customer service. Courtyard by Marriott offers a dynamic work environment where employees thrive while delivering outstanding guest experiences. Join a globally recognized hotel brand and grow your career in front office management, guest relations, and hospitality services.
📋 Job Details at a Glance
| Job Title | Front Office Executive |
|---|---|
| Location | Bengaluru, Karnataka |
| Company | Courtyard by Marriott Bengaluru Hebbal |
| Shift Type | Full Time |
| Experience Required | Minimum 1 year in related role |
| Education | High School Diploma or GED equivalent |
| Career Area | Rooms & Guest Services Operations |
| Tools/Systems Used | Property Management Systems (PMS), Point-of-Sale (POS), Telephony Systems |
| Job Type | Permanent |
✅ Key Responsibilities
Guest Check-In & Billing Operations
- Process guest check-ins, verify identity and payment method, and assign rooms.
- Activate and issue room keys, accurately set up guest accounts.
- Record Marriott Rewards details and ensure correct rate codes.
- Process all forms of payments, vouchers, and handle paid-outs and charges.
- Balance cashier reports, complete daily logs, contingency lists, and closing reports.
- Provide directions and hotel property information to guests.
Guest Service & Support
- Anticipate and meet guest needs; ensure follow-up to confirm requests are fulfilled.
- Maintain professional and friendly communication with guests and internal departments.
- Respond to calls and in-person inquiries with professionalism and clear etiquette.
- Assist individuals with disabilities and provide genuine appreciation when guests depart.
Team Collaboration & Policy Compliance
- Assist management in training, coaching, and motivating team members.
- Model positive behavior and contribute to a supportive workplace culture.
- Report accidents, unsafe conditions, and complete all required safety certifications.
- Uphold Marriott’s standards on appearance, confidentiality, and asset protection.
Physical & Operational Tasks
- Stand, walk, or sit for extended periods during shifts.
- Handle light lifting (up to 10 lbs), use computers and point-of-sale systems effectively.
- Perform additional reasonable duties as requested by supervisors.
🎯 Skills & Qualifications
Essential Skills
- Strong customer service and interpersonal skills.
- Professional verbal and written communication.
- Ability to multi-task and work in a fast-paced environment.
- Basic accounting and billing operations knowledge.
- Problem-solving and adaptability.
Preferred Qualifications
- High School Diploma or GED equivalent.
- Minimum 1 year of front office or guest services experience.
- At least 1 year of supervisory experience preferred.
🚀 Why Work at Courtyard by Marriott Bengaluru Hebbal?
- Be part of a globally recognized brand with access to learning & development.
- Grow your career in a positive, team-oriented, and diverse environment.
- Enjoy a workplace culture focused on excellence, continuous improvement, and fun.
- Competitive benefits and rewarding work atmosphere designed for career achievers.
📢 Apply Now
Advance your career as a Front Office Executive at Courtyard by Marriott Bengaluru Hebbal!
👉 Apply today via the official Marriott Careers portal:
Apply Now – Courtyard by Marriott Bengaluru Hebbal Careers