Assistant Front Office Manager – Courtyard by Marriott Pune Hinjewadi
Job Description
Summary
Looking for a rewarding career in hospitality management? Join Courtyard by Marriott Pune Hinjewadi as an Assistant Front Office Manager and play a vital role in delivering exceptional guest experiences. Support daily front desk operations, lead a dynamic team, and ensure smooth check-ins/check-outs while maximizing customer satisfaction and operational efficiency. If you are passionate about hospitality, service excellence, and career growth, this role is your perfect opportunity.
📋 Job Details at a Glance
| Job Title | Assistant Front Office Manager |
|---|---|
| Location | Pune, Maharashtra |
| Company | Courtyard by Marriott Pune Hinjewadi |
| Shift | Full Time |
| Experience Required | 2 Years (Guest Services, Front Desk, or Hospitality) |
| Education | High School Diploma or 2-Year Degree in Hospitality Management |
| Career Area | Rooms & Guest Services Operations |
| Tools/Systems Used | Front Office Systems, Customer Feedback Platforms, Email, Phone |
| Job Type | Permanent |
✅ Key Responsibilities
Front Office Team Leadership
- Lead, coach, and supervise front desk, bell staff, and switchboard teams.
- Ensure optimal daily operations and employee performance.
- Promote a culture of mutual respect, trust, and open communication.
- Implement employee recognition practices to boost morale.
Guest Services & Satisfaction
- Ensure smooth check-in and check-out processes.
- Handle guest complaints and resolve conflicts professionally.
- Monitor service quality, encouraging continuous service improvements.
- Collect and analyze guest feedback to implement corrective action plans.
Operational Management
- Manage compliance with all Front Office policies, standards, and procedures.
- Monitor credit policies to reduce bad debts and rebates.
- Implement customer service recognition programs.
- Act as the point of contact in the absence of the Front Office Manager.
Communication & Reporting
- Keep relevant stakeholders informed about key updates.
- Participate in departmental meetings and briefings.
- Share critical information post-events or conventions.
🎯 Skills & Qualifications
Essential Skills
- Strong interpersonal and communication abilities
- Problem-solving and decision-making mindset
- Leadership with a role-model approach
- Outstanding customer service orientation
- Conflict resolution skills
- Ability to analyze guest feedback and implement improvements
Qualifications
- High School Diploma or GED with 2 years of experience in guest services or front desk
OR - 2-Year Degree in Hotel & Restaurant Management, Hospitality, or Business Administration (No prior work experience required)
🚀 Why Work at Courtyard by Marriott Pune Hinjewadi?
- Thrive in a global brand with a strong culture of innovation and service excellence.
- Grow your career with learning opportunities and coaching from industry experts.
- Work in a dynamic environment designed for business travelers and passionate achievers.
- Be part of a team where diversity, inclusion, and continuous improvement are celebrated.
📢 Apply Now
Ready to take the next step in your hospitality career?
👉 Apply now on the official Marriott Careers page:
Apply for Assistant Front Office Manager at Courtyard by Marriott Pune Hinjewadi