Reservation Manager – Hilton Bangalore Embassy Manyata Business Park
Job Description
Summary
Join Hilton Bangalore as a Reservation Manager and play a key role in delivering exceptional guest experiences while maximizing hotel room revenue. At Hilton, one of the world’s leading global hospitality companies, we are passionate about creating memorable stays for our guests. This role offers the opportunity to lead a high-performing Reservations Team, drive revenue growth through proactive selling and up-selling, and contribute to Hilton’s commitment to hospitality excellence. Perfect for candidates with strong leadership skills, a background in international hotel chains, and a passion for customer service.
🏷 Job Details at a Glance
| Job Title | Reservation Manager |
|---|---|
| Company | Hilton Bangalore Embassy Manyata Business Park |
| Location | Bangalore, Karnataka, India |
| Job Category | Hotel & Hospitality Management |
| Shift | Full-Time |
| Experience Required | Minimum 5 years in international hotel chains |
| Education Required | University Graduate |
| Languages | English, Chinese |
| Key Tools | Hilton Property Management System, Microsoft Office, CRM systems |
📋 Key Responsibilities
- Lead and supervise the Reservations Team, ensuring team members complete Hilton University training modules.
- Maximize hotel room sales and revenue through proactive selling and effective up-selling strategies.
- Monitor daily reservations, cancellations, and changes; ensure accurate communication to relevant departments.
- Assist the Commercial Director and Revenue Manager in budget and forecast planning.
- Review and verify guest and group reservation details (3–5 groups daily) for accuracy of rates and requirements.
- Maintain accurate guest information, sales data, and ensure compliance with hotel credit policies.
- Ensure proper documentation of rejected business opportunities with clear reasons.
- Maintain high guest service standards and ensure reservations data integrity.
- Keep the Reservations and Group & Tour Teams updated on market trends and key guest sources.
- Organize regular team training on product knowledge, service standards, and crisis management.
- Promote a positive sales-oriented environment across the team.
- Maintain clean, organized work areas in adherence to brand standards.
- Perform other reasonable duties as assigned by hotel management.
✅ Required Skills & Qualifications
- Minimum 5 years of reservations management experience in international chain hotels.
- University graduate.
- Fluent in written and spoken English and Chinese.
- Strong interpersonal, organizational, and communication skills.
- Proven leadership and team development capability.
- Ability to work under pressure in fast-paced environments.
- Crisis management expertise.
- Self-motivated and innovative.
- Excellent computer literacy (PMS, Microsoft Office, CRM).
- Knowledge of hotel credit policies and revenue management techniques.
🌟 Why Work at Hilton Bangalore?
Hilton is a global leader in hospitality, offering career growth, unparalleled benefits, and a culture of diversity, integrity, and teamwork. As a Reservation Manager at Hilton Bangalore, you’ll be empowered to shape unforgettable guest experiences and advance your career in a world-class environment.
🚀 Apply Now
Ready to take the next step in your hospitality career? Apply now through the official Hilton Careers page and become part of a global team dedicated to service excellence.
👉 Apply Here at Hilton Careers