Front Office Associate – Hilton Garden Inn Trivandrum, Pune
Job Description
Summary
Join Hilton Garden Inn Trivandrum as a Front Office Associate, where your role will be central in delivering exceptional guest experiences in a fast-paced, dynamic hotel environment. Hilton, a global leader in hospitality, offers outstanding career opportunities, competitive benefits, and a supportive team culture. As a Front Office Associate at Hilton Garden Inn, you will play a key role in creating a warm, welcoming atmosphere for both business and leisure travelers. This position is ideal for hospitality professionals passionate about guest services and eager to grow their career in the hotel industry.
📋 Job Details at a Glance
| Job Title | Front Office Associate – Hilton Garden Inn Trivandrum |
|---|---|
| Location | Pune, Maharashtra, India |
| Shift Type | Rotational Shifts |
| Experience Required | 1 – 2 Years in Hospitality / Guest Service |
| Tools & Systems | Fidelio PMS, Hilton Systems |
| Employment Type | Full-Time |
| Industry | Hotel / Hospitality |
| Job Category | Front Office / Guest Services |
🎯 Key Responsibilities
- Greet and register guests promptly with a friendly, professional approach.
- Manage guest check-in and check-out efficiently, ensuring accuracy in room assignments and billing.
- Handle guest inquiries via telephone, email, and in-person, providing clear, accurate information on hotel services, promotions, and local attractions.
- Resolve guest complaints with patience, tact, and professionalism; escalate when necessary.
- Process various payment methods including credit cards, travel vouchers, and foreign currency exchange.
- Promote Hilton Honors loyalty program to guests and explain associated benefits.
- Maintain accurate guest profiles and records in the Fidelio PMS.
- Upsell room categories and additional services ethically to maximize revenue.
- Coordinate with Housekeeping, F&B, and Engineering to meet guest requirements and resolve operational issues.
- Assist VIP guests ensuring a highly personalized service experience.
- Handle safety deposit boxes and ensure guest valuables are securely managed.
- Participate in training sessions to stay updated on Hilton brand standards.
- Adhere strictly to health, safety, and emergency procedures.
- Maintain stock levels for front office supplies and manage cost efficiency.
✅ Required Skills & Competencies
- Strong interpersonal and communication skills in English (verbal & written).
- Ability to work under pressure and handle high-volume hotel activity.
- Proficient in operating hotel management systems (Fidelio or similar).
- High level of numerical accuracy for processing payments and billing.
- Excellent problem-solving abilities and customer service orientation.
- Diplomatic approach in resolving conflicts and guest complaints.
- Attention to detail and strong organizational skills.
🎓 Qualifications
- Minimum 1 – 2 years of experience in a similar role in the hospitality industry.
- High School Diploma or equivalent; Hospitality or Hotel Management degree preferred.
- Knowledge of local attractions, transport, and culture to provide guests relevant information.
- Multilingual capabilities are a plus.
🚀 Why Join Hilton Garden Inn Trivandrum?
- Work with a globally recognized brand committed to career growth and learning.
- Enjoy a supportive team environment focused on delivering exceptional guest experiences.
- Competitive salary, benefits, and opportunities for advancement.
- Experience Hilton’s culture of warmth, hospitality, and innovation.
✅ Apply Now
Ready to take your hospitality career to the next level? Apply today to become a Front Office Associate at Hilton Garden Inn Trivandrum and be part of our mission to delight guests around the world.