Manager – T&T Customer Sales & Service | Deloitte South Asia LLP | Chennai
Job Description
Summary
Deloitte South Asia LLP is seeking a seasoned Manager for Technology & Transformation (T&T) Customer Sales & Service in Chennai. This strategic role involves leading Salesforce delivery with a sharp focus on Salesforce Automotive Cloud, Data Cloud, and Marketing Cloud capabilities. Ideal candidates will have 8-10 years of hands-on experience managing Salesforce implementations and expertise in scaled Agile frameworks. Join Deloitte’s innovative team and accelerate your career by driving digital transformation for leading automotive and technology clients.
Job Details at a Glance
| Job Title | Manager – T&T Customer Sales & Service (Salesforce) |
|---|---|
| Company | Deloitte South Asia LLP |
| Location | Chennai, Tamil Nadu, India |
| Employment Type | Full-Time, Permanent |
| Experience Required | 8–10 Years |
| Key Skills | Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Agile Scrum, SAFe, Automotive Domain Experience (Preferred) |
| Shift | Day Shift |
| Job Requisition ID | 86147 |
| Posting Date | September 5, 2025 |
Responsibilities
As a Manager – Salesforce Customer Sales & Service at Deloitte, you will:
- Lead and manage Salesforce POD teams focusing on Automotive Cloud, Data Cloud, and Marketing Cloud solutions.
- Drive full-cycle Salesforce implementation projects across Sales, Service, and Marketing Clouds.
- Collaborate with client stakeholders to deliver scalable, innovative CRM solutions tailored to business needs.
- Facilitate Agile ceremonies such as Scrum, PI Planning, and sprint reviews ensuring high team velocity.
- Monitor and optimize project resource capacity and velocity for efficient delivery.
- Foster cross-geography collaboration across multiple teams ensuring seamless project execution.
- Manage risk, identify roadblocks, and resolve issues proactively to meet project goals.
- Coach and mentor Scrum Masters and delivery teams on Agile best practices and Salesforce technologies.
Skills & Expertise
- Extensive experience (8–10 years) managing Salesforce ecosystem projects with a deep understanding of Sales, Service, Marketing, Automotive, and Data Clouds.
- Strong background in scaled Agile frameworks including SAFe.
- Excellent client-facing skills and proven ability to collaborate with global teams.
- Experience facilitating Scrum ceremonies and PI planning.
- Knowledge of DevOps tools, Salesforce DX, and CI/CD pipelines is a plus.
- Automotive domain expertise is advantageous.
Qualifications
- Bachelor’s degree in any discipline.
- Certified Scrum Master (CSM), Professional Scrum Master (PSM), or SAFe certifications (SAFe Agilist, SAFe Scrum Master).
- Salesforce Administrator or Consultant certification preferred.
- Proven track record of successful Salesforce delivery in complex environments.
Why Work at Deloitte?
- Be part of Deloitte’s Technology & Transformation practice, helping clients harness data, cloud, cognitive and AI technologies to transform customer experiences.
- Thrive in an inclusive culture that encourages innovation, diversity, and personal growth.
- Access extensive learning and development programs and global mobility opportunities.
- Work with leading-edge Salesforce technologies and gain exposure to global clients.
How to Apply
Ready to lead transformative Salesforce projects at Deloitte in Chennai?
👉 Apply now on the official Deloitte Careers page:
https://www2.deloitte.com/in/en/careers.html