Product Service Director – India & South Asia | GE Healthcare | Bengaluru, Karnataka
Job Description
Summary
Join GE Healthcare as the Product Service Director for India & South Asia (ISA) and lead the strategic direction and operations of product service across a vital healthcare region. In this senior leadership role, you will drive standardization, operational excellence, and service innovation, ensuring seamless deployment of new product introductions (NPIs), technical support excellence, and superior customer satisfaction. If you have over 20 years of experience in technical services, product management, and team leadership, this is your opportunity to influence healthcare technology delivery on a large scale, working in a fast-paced, global environment.
Job Details at a Glance
| Job Title | Product Service Director – India & South Asia (ISA) |
|---|---|
| Location | Bengaluru, Karnataka, India |
| Category | Services |
| Experience Level | Senior Level (20+ years experience) |
| Education | Master’s degree preferred or equivalent experience |
| Shift | Day Shift |
| Key Skills & Tools | Product Service Strategy, Technical Support, NPI Deployment, Team Leadership, Customer Satisfaction, Service Sales Collaboration |
| Relocation Assistance | Provided |
| Job ID | R4026284 |
Key Responsibilities
- Lead the product service strategy and day-to-day operations across India & South Asia, focusing on standardizing and simplifying service processes.
- Manage post-sales technical customer support at all levels (Level 1, 2, and 3) to ensure rapid resolution of product issues.
- Develop and build a world-class service product organization, supporting field service teams, channel partners, and customers.
- Drive technical operations, service product management, and training teams, prioritizing employee and patient safety.
- Deploy and manage global and local Value Creation Programs (VCP), promoting operational excellence and cost control.
- Optimize technical support structures across Local Customer Teams (LCTs), aligned with international product service goals.
- Lead and coordinate technical and operational training initiatives to boost field effectiveness and workforce capacity.
- Spearhead digital service programs including connectivity, remote fixes, and digital tools implementation.
- Ensure timely and effective deployment of New Product Introductions (NPIs), including training, documentation, serviceability, and spare parts readiness.
- Manage escalations related to Customer Satisfaction Opportunities (CSOs) and technical issues requiring zone-level intervention.
- Oversee product and parts quality issues from detection to resolution, supporting field modification instructions (FMI) and End Of Life (EOL) programs.
- Collaborate with Service Sales and Sales teams to align service delivery with growth and market expansion strategies.
- Own tool management planning and execution within the zone.
Required Skills & Qualifications
- Over 20 years of extensive experience in technical support, product service management, and operational leadership within healthcare or related industries.
- Advanced knowledge equivalent to a Master’s degree or a high school diploma with substantial relevant experience.
- Proven ability to lead large teams and complex service operations in a fast-paced, global environment.
- Strong expertise in post-sales technical support, product lifecycle management, and escalation resolution.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated skills in project and program management, driving strategic initiatives to completion.
- Ability to innovate service models and work collaboratively across cross-functional teams.
Desired Attributes
- Exceptional problem-solving and analytical abilities.
- Strong documentation and program execution skills.
- Passion for driving operational excellence and continuous improvement.
- Commitment to fostering inclusive, diverse, and ethical workplace culture.
Why Choose GE Healthcare?
- Be part of a leading global medical technology innovator committed to creating a world where healthcare has no limits.
- Work in a collaborative environment that values integrity, transparency, and ownership.
- Access competitive salary packages, relocation support, and comprehensive benefits.
- Opportunity to drive impactful projects that improve healthcare delivery across South Asia.
- Engage with cutting-edge technologies and a diverse, talented workforce.
Apply Now
Ready to lead and innovate as the Product Service Director – India & South Asia at GE Healthcare? Take the next step in your career and make a meaningful impact in healthcare technology.