Assistant – Call Centres at Apollo Hospitals, Hyderabad
Job Description
Summary
Apollo Hospitals, a leading healthcare provider in India, is hiring Assistant – Call Centres in Hyderabad, Telangana. This role is ideal for individuals with excellent communication, organizational, and customer service skills. As an Assistant in Call Centres at Apollo Hospitals, you will act as a vital link between patients and hospital services, ensuring smooth communication, timely assistance, and accurate handling of patient queries. Join a trusted healthcare network and contribute to delivering world-class patient care.
Job Details at a Glance
| Job Title | Assistant – Call Centres |
|---|---|
| Organization | Apollo Hospitals |
| Location | 9th & 7th Floor, Madhapur, Hyderabad, Telangana, India |
| Job ID | 34014 |
| Posting Date | 01 October 2025 |
| Application Deadline | 31 October 2025 |
| Job Type | Full-time |
| Shift | Day Shift |
| Qualification | Senior Secondary (11th & 12th) |
| Experience | Not mandatory; relevant experience preferred |
| Tools/Skills | MS Office, Typing, Communication, Customer Service |
Key Responsibilities
As an Assistant – Call Centres at Apollo Hospitals, Hyderabad, your key responsibilities will include:
- Answering incoming calls and responding to patient queries promptly.
- Coordinating with healthcare teams to provide accurate patient information.
- Scheduling appointments and maintaining call logs and records.
- Ensuring smooth communication between patients, doctors, and hospital staff.
- Typing and maintaining data entry tasks accurately.
- Supporting administrative tasks and assisting in report preparation.
- Meeting daily performance targets while maintaining professionalism and patient care quality.
Skills Required
- Excellent verbal and written communication in English and Hindi; additional languages are an advantage.
- Strong proficiency in MS Office (Word, Excel, Outlook).
- Typing accuracy and efficiency.
- Ability to handle high-pressure situations and multitask.
- Strong interpersonal and customer service skills.
- Self-motivated, able to work independently, and follow instructions effectively.
Qualifications
- Required: Senior Secondary (11th & 12th).
- Preferred: Previous experience in call centre operations, customer service, or healthcare support.
Why Join Apollo Hospitals?
- Work with India’s top healthcare provider and enhance your professional career.
- Access to continuous training, development programs, and learning opportunities.
- Exposure to cutting-edge healthcare technology and advanced hospital operations.
- Be part of a mission-driven, patient-centric healthcare environment.
- Engage in community welfare programs and initiatives promoting healthcare awareness.
Apply Now
Take the next step in your career at Apollo Hospitals, Hyderabad.