Senior Assistant – Call Center at Apollo Hospitals, Hyderabad
Job Description
Summary
Apollo Hospitals, India’s leading healthcare provider, is hiring Senior Assistant – Call Center professionals in Hyderabad, Telangana. This role is ideal for candidates with strong communication skills and a passion for customer service. As a Senior Call Center Assistant at Apollo Hospitals, you will manage patient queries, support hospital operations, and ensure seamless service delivery in one of the most trusted healthcare networks in India. Join Apollo Hospitals and take the next step in your career with a globally recognized brand.
Job Details at a Glance
| Job Title | Senior Assistant – Call Center |
|---|---|
| Organization | Apollo Hospitals |
| Location | Madhapur, Hyderabad, Telangana, India |
| Job ID | 33992 |
| Posting Date | 01 October 2025 |
| Application Deadline | 31 October 2025 |
| Job Type | Full-time |
| Shift | Rotational |
| Qualification | Senior Secondary (11th & 12th) or higher |
| Experience | 1+ year preferred in call center/customer support |
| Tools/Skills | MS Office, Typing, Communication |
Key Responsibilities
As a Senior Call Center Assistant at Apollo Hospitals, you will:
- Manage inbound and outbound calls with professionalism.
- Provide accurate information to patients, clients, and hospital staff.
- Handle scheduling, appointment booking, and record updates.
- Resolve queries with a focus on patient satisfaction.
- Work with MS Office (Word, Excel, Outlook) to maintain records and reports.
- Ensure service excellence under pressure and tight deadlines.
Skills Required
- Excellent verbal and written communication skills.
- Fluency in English and Hindi (additional languages preferred).
- Strong computer proficiency (MS Office – Word, Excel, Outlook).
- Good typing speed and accuracy.
- Ability to multitask and work under pressure.
- Customer-centric approach with problem-solving skills.
Qualifications
- Minimum: Senior Secondary (11th & 12th).
- Graduation is a plus.
- Prior experience in BPO, healthcare call center, or customer support preferred.
Why Work at Apollo Hospitals?
- Join India’s largest healthcare network.
- Growth-oriented career path with training and learning opportunities.
- Exposure to healthcare operations and patient interaction.
- Work in a supportive, inclusive environment.
- Be part of a mission-driven team that values compassion and excellence.
Apply Now
Ready to take your career forward with Apollo Hospitals?
👉 Click here to apply on the official Apollo Hospitals Careers page