Project Manager I – Kroll Restructuring Administration | Kroll Careers Mumbai
Job Description
Summary
Kroll is hiring a Project Manager I in Mumbai, India, to lead service delivery and workflow management for Kroll Restructuring Administration. The ideal candidate will have 5–8 years of experience in operations project management or service delivery, a strong understanding of workflow optimization, client engagement, and project execution, and the ability to drive continuous improvement across teams. This role combines project management with operational excellence, ensuring timely delivery of services, optimized workflows, and high-quality client outcomes.
Job Details at a Glance
| Title | Project Manager I – Kroll Restructuring Administration |
|---|---|
| Company | Kroll |
| Location | Mumbai, Maharashtra, India |
| Job Type | Full-time |
| Category | Project Management / Service Delivery / Workflow Management |
| Experience Required | 5–8 years in service delivery, operations, or workflow management |
| Education | Bachelor’s or Master’s in Business Administration or related field |
| Tools / Software | MS Project, ServiceNow, Monday.com, Salesforce, MS Office Suite (Excel, PowerPoint, Word, SharePoint) |
| Shift | Hybrid / Flexible |
Key Responsibilities
- Project & Service Delivery Management: Oversee end-to-end project execution and service delivery across teams with varying skill levels.
- Workflow Optimization: Design, implement, and optimize workflows to improve operational efficiency and scalability.
- Client Engagement: Maintain proactive communication with clients and senior stakeholders, ensuring requirements are captured and delivered with high quality.
- Resource Management: Allocate departmental staffing, manage skills, and ensure project and service needs are met.
- SOP Management: Enforce, update, and maintain standard operating procedures for divisional processes.
- Issue Resolution: Act as the escalation point for project issues, complex decisions, and risk mitigation.
- Testing & Quality Assurance: Lead UAT/BAT sessions, ensuring alignment with business and client expectations.
- Performance Monitoring: Track KPIs and service metrics to identify areas for improvement.
- Continuous Improvement: Drive automation, digitization, and process innovation initiatives.
- Documentation & Training: Develop SOPs, document processes, and support team training sessions.
- Change Leadership: Coach, mentor, and guide teams to adopt agile, scalable practices.
- Strategic Planning: Support post-implementation reviews and contribute to operational strategy.
Required Skills & Competencies
- Strong client-centric mindset with focus on operational excellence.
- Expertise in project planning, risk management, and workflow optimization.
- Excellent stakeholder management and communication skills.
- Data-driven decision-making with analytical problem-solving capabilities.
- Adaptable in dynamic, high-pressure environments.
- Experience managing ambiguity and delivering results under tight deadlines.
Qualifications
- Bachelor’s or Master’s degree in Business Administration, Operations, or related field.
- 5–8 years of experience in service delivery, workflow management, or operations project management.
- Exposure to legal, financial, or technology industries is a plus.
- Hands-on experience with project management tools such as MS Project, ServiceNow, Monday.com, or Salesforce.
- Strong proficiency in MS Office Suite, including Excel, SharePoint, PowerPoint, and Word.
Why Join Kroll
- Lead high-impact projects supporting global restructuring operations.
- Collaborate with cross-functional teams and senior stakeholders.
- Drive workflow optimization, automation, and service excellence.
- Work in a diverse, supportive, and collaborative environment with career growth opportunities.
Apply Now
Advance your career as a Project Manager I – Kroll Restructuring Administration in Mumbai and lead workflow optimization, service delivery, and client projects for a global advisory leader.