AI Escalation Specialist – Call Center Agent | Randstad India | Gurugram, Haryana
Job Description
Summary
Looking for an exciting AI Escalation Specialist – Call Center Agent position in Gurugram, Haryana? Join Randstad India’s client as a dedicated Customer Support Professional focusing on handling AI-related customer inquiries, providing resolutions, and ensuring seamless customer interactions. This role is perfect for customer service experts eager to deliver exceptional service while working in a fast-paced call center environment. If you are motivated, tech-savvy, and have excellent communication skills, this opportunity will allow you to grow your career in customer support, call center management, and AI-driven escalation services.
📋 Job Details at a Glance
| Job Title | AI Escalation Specialist – Call Center Agent |
|---|---|
| Location | Gurugram, Haryana |
| Employment Type | Permanent |
| Shift | Day Shift |
| Experience Required | Minimum 9 months to 3 years |
| Industry Tools | CRM Systems, Ticketing Software, MS Office |
| Reference Number | JPC – 111855 |
🎯 Key Responsibilities
- Handle a high volume of inbound customer calls professionally and promptly.
- Assess customer inquiries related to AI products and services and deliver accurate, complete solutions.
- Follow detailed communication scripts and company protocols to maintain consistency.
- Document customer interactions and maintain up-to-date account records.
- Process customer accounts, log tickets, and file documents systematically.
- Engage proactively with customers, ensuring world-class service experience.
- Escalate complex technical issues to the relevant department while maintaining first-level resolution ownership.
- Provide clear, patient guidance and technical support related to AI escalation services.
✅ Essential Skills & Competencies
- Excellent verbal and written communication skills.
- Customer-focused with strong problem-solving abilities.
- Calm, professional demeanor during high-pressure interactions.
- Proficiency in CRM systems, ticketing software, and MS Office tools.
- Good understanding of AI-driven support processes and customer service operations.
- Ability to multitask and handle high call volumes efficiently.
🎓 Qualifications
- Bachelor’s degree preferred but not mandatory.
- Proven experience (9 months to 3 years) in call center operations or customer support.
- Previous experience in AI or technical escalation roles is a plus.
- Strong attention to detail with excellent organizational skills.
🚀 Why Join Us?
- Be part of a leading global talent solutions provider – Randstad India.
- Opportunity to advance your career in customer support and AI-driven services.
- Work in a fast-growing environment with strong learning and development programs.
- Competitive salary and permanent employment opportunity.
✅ Apply Now
Advance your career as an AI Escalation Specialist – Call Center Agent in Gurugram, Haryana. Click the link below to apply directly through the official Randstad India careers page and become part of a customer support leader: