📞 Assistant – Call Centres | Apollo Hospitals Hyderabad, Telangana

Job Description

✅ Summary

Join Apollo Hospitals Hyderabad as an Assistant in Call Centres and be a vital part of India’s leading healthcare network. This role offers a great opportunity to work in a dynamic call centre environment supporting patient care and hospital operations. Ideal for candidates seeking call centre assistant jobs in Hyderabad, Telangana, this position involves excellent communication skills, customer service expertise, and teamwork in a fast-paced healthcare setting. Advance your career with Apollo Hospitals and contribute to seamless patient interactions and hospital services.

🗂️ Job Details at a Glance

🛠️ Key Responsibilities

As an Assistant – Call Centre at Apollo Hospitals Hyderabad, your role will include:

• Handling inbound and outbound patient calls with professionalism and empathy
• Providing accurate information related to hospital services, appointments, and billing
• Recording and updating patient details and call logs in hospital databases
• Coordinating with hospital departments to resolve patient queries promptly
• Supporting the call centre team in maintaining high service quality standards
• Following hospital policies and protocols to ensure compliance and confidentiality
• Assisting in generating daily reports and managing call centre tools

🎯 Skills & Competencies

To succeed in this call centre assistant job in Hyderabad, you should have:

• Excellent verbal and written communication skills in English and Telugu/Hindi
• Strong customer service orientation with patience and professionalism
• Basic computer skills, including MS Office and call centre software
• Ability to handle multiple tasks and work under pressure
• Positive attitude and a collaborative team player mindset
• Attention to detail and data accuracy

🎓 Qualifications

• Minimum Educational Qualification: Senior Secondary (11th & 12th Pass)
• Previous experience in a call centre or healthcare customer service is a plus but not mandatory

🌟 Why Work with Apollo Hospitals Hyderabad?

• Be part of a trusted healthcare leader with cutting-edge technology and facilities
• Access to ongoing training and career growth opportunities in healthcare support roles
• Work in a positive, inclusive, and patient-centric environment
• Opportunity to build a strong foundation in healthcare communication and administration

🚀 Apply Now

Ready to join Apollo Hospitals Hyderabad as an Assistant – Call Centres? Don’t miss the chance to contribute to one of India’s premier healthcare providers.

👉 Apply today on the official Apollo Hospitals Careers page:
https://www.apollohospitals.com/careers
🆔 Job ID: 33356
📅 Apply before: September 13, 2025