Senior Program Manager – Delivery Experience | Amazon India | Bengaluru, Karnataka
Job Description
📋 Summary
Amazon India is hiring a Senior Program Manager – Delivery Experience to lead and drive innovative, customer-centric delivery solutions from its Amazon Bengaluru office in Karnataka. This role is pivotal in shaping fast, reliable, and sustainable customer shopping and delivery experiences across Amazon’s International Emerging stores. As a Senior Program Manager at Amazon Bengaluru, you will collaborate with global cross-functional teams—including product, technology, BI, and science leaders—to plan, execute, and deliver complex programs that enhance Amazon’s delivery and customer satisfaction metrics. If you are a strategic thinker with exceptional program management skills and a passion for driving high-impact projects in a fast-paced environment, this Amazon leadership opportunity is for you.
🧾 Job Details at a Glance
| Position | Senior Program Manager – Delivery Experience |
|---|---|
| Company | Amazon India |
| Location | Bengaluru, Karnataka, India |
| Job ID | 3072732 |
| Department | Project/Program/Product Management – Non-Tech |
| Employment Type | Full-Time |
| Experience Level | Senior Level (5+ years program management experience) |
| Shift | Day Shift |
| Education Required | Bachelor’s Degree (Master’s/MBA preferred) |
| Tools & Skills | SQL, Excel (Power Pivot), Data Analytics, Cross-functional collaboration |
🔑 Key Responsibilities
As a Senior Program Manager – Delivery Experience at Amazon Bengaluru, you will:
- Lead end-to-end delivery of large-scale, complex customer experience programs across Amazon’s International Emerging stores.
- Collaborate effectively with cross-functional teams, including product managers, technology, BI, and data science leaders to design and implement innovative customer-facing solutions.
- Manage competing priorities while balancing business goals with technical constraints.
- Analyze large datasets using SQL and Excel to identify trends, drive data-informed decisions, and influence stakeholder alignment.
- Communicate program status, risks, and results clearly to senior leadership and global stakeholders.
- Drive continuous improvement through escalation management, bottleneck identification, and proactive problem-solving.
- Create and maintain program roadmaps, ensuring timely execution and quality delivery.
- Navigate ambiguity and influence teams without direct authority, fostering consensus and alignment.
🛠 Skills and Qualifications
Basic Qualifications
- 5+ years of proven program or project management experience, ideally within a large, global organization.
- Strong data analytics skills with the ability to query databases using SQL and analyze complex datasets.
- Demonstrated ability to own program strategy, manage stakeholders, and deliver results on time.
- Excellent communication skills with experience presenting to senior leadership.
- 3+ years managing cross-functional teams and diverse stakeholders.
Preferred Qualifications
- 2+ years driving process improvements and operational excellence.
- Master’s degree or MBA in business, operations, organizational development, or related fields.
- Strong problem-solving and critical-thinking skills.
- Experience working in e-commerce, logistics, or technology sectors is a plus.
🌟 Why Work at Amazon Bengaluru?
- Join a global leader focused on customer obsession and innovation.
- Work with diverse, cross-disciplinary teams driving scalable, global impact.
- Access continuous learning, career growth, and mentorship opportunities.
- Thrive in an inclusive, flexible, and collaborative work environment.
- Contribute to projects that improve millions of customers’ delivery experiences every day.
🚀 Apply Now
Ready to take your career to the next level with Amazon India as a Senior Program Manager in Bengaluru? Click the link below to apply and join a team committed to innovation, customer obsession, and operational excellence.